Ravida · Team and work
Ticketing with queues, priorities and response times
Ravida support turns every client request into a numbered ticket with a priority and an owner. Nothing gets lost in someone's DMs.
The Ravida support module is a helpdesk and ticketing system: tickets from forms, email and the client portal, queues per department, priority and response deadlines, canned replies, reassignment and closure with a satisfaction question.
Interactive recreation
| # | Subject | Priority | Due | Status |
|---|---|---|---|---|
| 231 | Failed payment in store | High | 2 h | Open |
| 230 | Change shipping address | Normal | 1 day | In progress |
| 228 | Official invoice request | Normal | 1 day | Closed |
Tap a ticket to open its thread.
What is inside
- Tickets from the website form, email and the client portal
- Support queues per department and product
- Priority and response deadlines with overdue alerts
- Canned replies and attachments
- Reassignment and internal notes
- Closure with a one-question satisfaction survey
On the phone
The support agent goes from the phone notification straight to the ticket, replies with canned-reply chips and reassigns with a swipe.
| # | Subject | Priority | Due | Status |
|---|---|---|---|---|
| 231 | Failed payment in store | High | 2 h | Open |
| 230 | Change shipping address | Normal | 1 day | In progress |
| 228 | Official invoice request | Normal | 1 day | Closed |
Tap a ticket to open its thread.
Topics on this page
- ticketing system
- helpdesk software
- support tickets
- customer support
- ticket management
Questions we hear a lot
Can clients see their ticket status?
Yes. From the client portal or an SMS link, with no password.
Can a ticket become a task?
Yes. If the fix needs technical work, one button sends the ticket to Tasks and the task's status reports back to the ticket.